Refund policy

Return & Refund Policy

Return & Refund Policy

At Emany Couture, we offer two collections, each with its own return and refund conditions. Please read this policy carefully before placing your order.

Our Collections

1. Made-to-Order Gowns
These gowns are designed by me and carefully handcrafted specifically for each customer. Because of the personalized and handcrafted nature of these gowns, we do not accept returns or exchanges due to a change of mind, incorrect size selection, or personal preference.

2. Ready-to-Ship Gowns
These gowns are personally selected by me from trusted international suppliers. They are not designed by me and are not made to your measurements. They come in standard sizes and are available for immediate dispatch.

Production Time

For Made-to-Order Gowns:
Each gown is handcrafted especially for you. Production takes between 4 to 8 weeks (1–2 months) from the date of order confirmation. This timeframe may vary during peak seasons or depending on the complexity of the design. We will notify you if any delays occur.

For Ready-to-Ship Gowns:
Preparation takes 10 to 15 days, and delivery takes an additional 10 to 15 days after dispatch. Total estimated time is 20 to 30 days.

When We Accept a Return or Refund

For Made-to-Order Gowns:
We carefully review cases where there is a genuine issue with your order, including:

  • The gown arrives damaged or defective.

  • The gown is significantly different from the confirmed order.

  • An incorrect gown or item was sent.

  • A confirmed manufacturing or production error.

Important: If you believe there is an issue with your order, you must contact us within 7 days of delivery and provide your order number along with clear photographs and/or videos showing the issue.

Our team will carefully review the case. If the issue is confirmed to be our responsibility, we will determine the appropriate solution, which may include:

  • Repair

  • Replacement

  • Partial refund

  • Full refund

For Ready-to-Ship Gowns:
You may request an exchange or return within 7 days of delivery if the gown does not fit or does not match your expectations, provided that:

  • The gown is unworn, unwashed, and in its original condition.

  • All original tags are still attached.

  • You provide your order number and clear photographs.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

If your gown arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. In this case, we will cover the return shipping and offer a full refund or a replacement.

Cancellation Policy

For Made-to-Order Gowns:
Because each gown is made specifically for you, production begins shortly after order confirmation.

  • You may cancel your order within 24 hours of placing it.

  • After 24 hours, cancellation is not possible as production will have already begun.

In accordance with the Norwegian Cancellation Act (Angrerettloven) and equivalent consumer protection regulations in the EU/EEA, the right of withdrawal does not apply to products that are made to order or clearly personalized, as each gown is handcrafted specifically for the customer.

For Ready-to-Ship Gowns:
You may cancel your order within 24 hours of placing it, as long as it has not yet been dispatched. Once the gown has been shipped from our supplier, cancellation is no longer possible.

Handmade Craftsmanship

For Made-to-Order Gowns:
Each Emany Couture gown is carefully crafted by hand. Due to the handmade nature of our gowns, slight variations in embroidery, beading, embellishments, fabric texture, color, or the placement of handmade details may occur.

These subtle variations are a natural characteristic of handcrafted couture and make each gown unique. They are not considered defects and are not grounds for a return or refund.

For Ready-to-Ship Gowns:
Colors may appear slightly different depending on your screen. Minor variations in finishing may occur. These are not considered defects and are not grounds for a return or refund.

Fabric Availability

For Made-to-Order Gowns:
In rare cases where the original fabric becomes unavailable, we will contact you to discuss suitable alternatives of similar quality and color. We will not proceed with production until we have your approval.

For Ready-to-Ship Gowns:
Fabrics and materials are predetermined by the supplier. We cannot change or substitute them.

Measurements

For Made-to-Order Gowns:
The customer is responsible for providing accurate measurements. Please carefully review our Size Guide and ensure that all measurements provided are correct before confirming your order.

We are not responsible for fitting issues resulting from incorrect measurements provided by the customer.

For Ready-to-Ship Gowns:
These gowns come in standard sizes. Please review our Size Guide carefully before ordering. If you are unsure about sizing, contact us before placing your order and we will help you choose. We are not responsible for fitting issues resulting from incorrect size selection.

Customs, Duties, and Taxes

All prices displayed on our website do not include customs duties, import taxes, or brokerage fees.

The customer is solely responsible for paying any customs duties, taxes, or additional charges imposed by their country's customs authorities.

We are not responsible for delays caused by customs clearance procedures.

What Happens If a Package Is Refused or Returned?

If your package is returned to us because:

  • You refused to pay customs duties or taxes.

  • You were unavailable to receive the delivery.

  • You refused to accept the package for any reason.

We will contact you to arrange the next steps. You will have two options:

  1. Re-shipping: Pay the full shipping cost again, and we will re-send your gown.

  2. Refund: We will refund the gown amount minus:

    • Original shipping costs.

    • Return shipping costs (charged by the courier).

    • Any additional fees incurred by Emany Couture.

If we do not receive a response from you within 14 days of our first contact, we will consider the order abandoned, and no refund will be issued. The gown may be donated or resold to cover our costs.

Shipping

For Made-to-Order Gowns:
After production is complete, your gown is shipped from our atelier via a trusted international courier. Delivery usually takes 5–10 business days, depending on your location and customs clearance. A tracking number will be sent to you as soon as your gown is dispatched. Shipping costs are calculated at checkout.

For Ready-to-Ship Gowns:
Shipping is free. Your gown is shipped from our international supplier. Preparation takes 10 to 15 days, and delivery takes an additional 10 to 15 days. A tracking number will be sent to you as soon as your gown is dispatched.

Important Notes

  • Because each made-to-order gown is made specifically for the customer, production begins after the order is confirmed.

  • Please carefully review your order details, measurements, and any customization requests before confirming your purchase.

  • If you have any questions or concerns before placing your order, we encourage you to contact us. Our team will be happy to assist you.

Contact Us

For any questions about your order, returns, or our policies, please contact us at:

📧 info@emanycouture.com

We usually respond within 24 hours.

Emany Couture
Made to order. Curated with care. Created especially for you.