Privacy policy

Privacy Policy

At Emany Couture, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

Data Controller

The data controller responsible for your personal information is:

Emany Couture
Email: info@emanycouture.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us at the email above.

Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Measurements or customization details provided for a made-to-order gown

  • Information you provide when contacting our customer service

Payment information is processed securely through our third-party payment providers (such as Shopify Payments, PayPal, or Stripe). We do not store your complete payment card details on our website.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order

  • Provide customer support

  • Arrange shipping and delivery

  • Process payments

  • Handle returns, refunds, or order-related issues

  • Improve our website, products, and services

  • Send marketing communications where you have given permission to receive them

Legal Basis (for customers in the EU/EEA and UK):

We process your personal data based on one or more of the following legal bases:

  • Performance of a contract — to fulfill your order.

  • Legitimate interest — to improve our services and prevent fraud.

  • Consent — for marketing communications and non-essential cookies.

  • Legal obligation — to comply with tax and accounting laws.

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Payment providers (e.g., Shopify Payments, PayPal, Stripe)

  • Shipping companies and international couriers

  • Production partners and ateliers

  • Technology providers (e.g., Shopify, email marketing platforms)

We only share information that is reasonably necessary to provide the requested service or fulfill your order. All service providers are required to protect your data and use it only for the purposes we specify.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, including:

  • Order and transaction records: kept for as long as required by tax and accounting laws (typically 5–7 years).

  • Marketing data: kept until you withdraw your consent.

  • Customer support communications: kept for up to 3 years.

When data is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and support marketing and advertising activities.

You can control or disable cookies through your browser settings. For customers in the EU/EEA and UK, we ask for your consent before placing non-essential cookies. You may withdraw your consent at any time.

Your Rights

Depending on your country or region, you may have rights regarding your personal information, including:

  • The right to access your personal data.

  • The right to correct inaccurate data.

  • The right to request deletion of your data.

  • The right to restrict or object to certain processing.

  • The right to data portability.

  • The right to withdraw consent at any time.

For customers in the EU/EEA and UK (GDPR): You also have the right to lodge a complaint with your local data protection authority (for example, Datatilsynet in Norway).

For customers in California (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell your personal information.

To make a privacy-related request, please contact us at info@emanycouture.com. We will respond within 30 days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

📧 info@emanycouture.com